Our Services

Full-Cycle Claim Representation

From initial inspection through final settlement, TriStar handles every aspect of your insurance claim. We represent property owners in the most complex commercial and residential losses across the Southeast.

Claim types TriStar handles

Storm Damage

Hail, Wind, Tornado & Ice

Tennessee's severe weather — from spring tornadoes to winter ice storms — can cause extensive damage to commercial roofing, facades, HVAC systems, and interior finishes. The full scope of storm damage often isn't visible without a thorough professional inspection.

What TriStar Does

TriStar conducts a comprehensive property inspection, documenting all storm-related damage including areas that may not be immediately apparent. We prepare a detailed scope of loss, engage qualified engineers and contractors when needed, and negotiate directly with your carrier to ensure every element of damage is accounted for in your settlement.

Why Carriers Undervalue

Carrier adjusters often assess storm damage from ground level or through limited inspections. They may classify cosmetic damage as non-structural, overlook secondary damage from water intrusion, or apply depreciation schedules that don't reflect actual replacement costs. These practices can leave significant money on the table.

Fire & Smoke Damage

Structural, Contents & Business Interruption

Fire losses are among the most complex insurance claims. Beyond the obvious structural damage, smoke and soot can permeate building systems, contaminate inventory, and create air quality issues that require specialized remediation. Business interruption losses compound the financial impact.

What TriStar Does

TriStar manages the entire claim lifecycle for fire losses — from emergency stabilization coordination through final settlement. We document structural damage, contents losses, smoke contamination, and business interruption costs. Our team works with forensic accountants and restoration specialists to build a comprehensive claim that reflects the true cost of your loss.

Why Carriers Undervalue

Carriers frequently underestimate smoke and soot remediation costs, dispute the extent of contents damage, and apply restrictive interpretations to business interruption coverage. Without expert representation, policyholders often accept settlements that don't cover the full cost of restoration.

Water & Flood Damage

Pipe Failures, Flooding & Moisture Intrusion

Water damage can be sudden and catastrophic — a burst pipe flooding multiple floors — or slow and insidious, with moisture intrusion causing mold, rot, and structural compromise over time. Both scenarios create complex claims with multiple coverage considerations.

What TriStar Does

TriStar identifies all sources and consequences of water damage, including hidden moisture behind walls and under flooring. We document the full chain of damage, coordinate with moisture mapping specialists, and ensure your claim addresses not just the visible damage but the complete remediation required to restore your property.

Why Carriers Undervalue

Water damage claims are frequently disputed on causation grounds. Carriers may argue that damage is due to maintenance issues rather than a covered peril, or they may underestimate the scope of remediation needed. Moisture that isn't properly addressed leads to mold and structural problems — costs that should be part of your settlement.

Structural Damage

Foundation, Framing & Building Envelope

Structural damage to commercial properties — whether from natural disasters, ground movement, or building system failures — involves some of the highest-value and most technically complex insurance claims. These losses require engineering expertise and detailed documentation.

What TriStar Does

TriStar engages structural engineers and other specialists to thoroughly assess and document the damage. We prepare detailed repair or replacement cost estimates, analyze your policy for all applicable coverages, and negotiate with your carrier's engineering team on equal footing.

Why Carriers Undervalue

Structural claims often involve disputes over causation, repair methodology, and whether damage constitutes a covered peril. Carriers may propose repair approaches that don't fully address the structural compromise, or they may argue that pre-existing conditions contributed to the damage. Expert representation ensures these technical disputes are resolved in your favor.

05 — End-to-End Service

Inspection to Settlement. We Handle Everything.

Inspection
Documentation
Policy Analysis
Negotiation
Settlement
Free Consultation View Our Process