Every TriStar engagement follows a proven five-step process. No surprises, no hidden costs, and no payment unless we deliver results.
We begin with a no-cost, no-obligation conversation about your loss. We'll listen to your situation, review any documentation you have, and give you an honest assessment of whether TriStar can help with your claim. If we're not the right fit, we'll tell you.
Our team conducts a thorough on-site inspection of your property, documenting every element of damage with professional-grade photography, measurements, and detailed notes. For complex losses, we engage structural engineers, moisture specialists, or other experts as needed.
We conduct a line-by-line review of your insurance policy to identify every applicable coverage, endorsement, and provision that may apply to your loss. This analysis often reveals coverages that policyholders — and sometimes even carrier adjusters — overlook.
Armed with comprehensive documentation and a thorough understanding of your policy, we negotiate directly with your insurance carrier. Our 37+ years of carrier relationships across the Southeast and regulatory knowledge give us the credibility and expertise to advocate effectively on your behalf.
We work to reach a fair settlement that reflects the true value of your loss. We review every settlement offer in detail, explain your options, and don't recommend acceptance until we believe the offer properly compensates you under your policy terms.
TriStar works on a contingency-only basis. Our fee applies only to settlement proceeds we actually recover for you, and varies based on the type and complexity of the claim. There are no retainers, no hourly charges, and no upfront costs. If we don't recover a settlement, you owe us nothing.
This model aligns our interests directly with yours. We're motivated to recover every dollar your policy provides because our compensation depends on your result.